Frequently Asked Questions
Find answers to common questions about our products and services
Are VIOLETTE_FR products vegan and cruelty-free?
Yes, all our products are 100% cruelty-free. We strive to make our formulas vegan whenever possible without compromising on performance.
How do I find the right shade for my skin tone?
We offer a virtual shade finder tool on each product page. You can also contact our beauty experts for a personalized consultation.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and created with high-quality ingredients suitable for most skin types, including sensitive skin.
Where are your products manufactured?
Most of our products are developed and manufactured in France, adhering to the highest European beauty standards.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact us within 30 minutes of placement to request any changes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location.